{"id":11,"date":"2020-01-24T08:44:05","date_gmt":"2020-01-24T07:44:05","guid":{"rendered":"https:\/\/neu.inray.de\/?page_id=11"},"modified":"2024-06-03T13:59:41","modified_gmt":"2024-06-03T11:59:41","slug":"support","status":"publish","type":"page","link":"https:\/\/www.inray.de\/en\/support","title":{"rendered":"Support"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"11\" class=\"elementor elementor-11\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-top-section elementor-element elementor-element-c1b37b4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-eae-slider=\"44191\" data-id=\"c1b37b4\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3d19a2c\" data-eae-slider=\"44807\" data-id=\"3d19a2c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8207ef1 elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"8207ef1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"582\" src=\"https:\/\/www.inray.de\/wp-content\/uploads\/2020\/09\/Support_254472271_2200x1250px_final-1-1024x582.jpg\" class=\"attachment-large size-large wp-image-3295\" alt=\"Support - inray.de\" srcset=\"https:\/\/www.inray.de\/wp-content\/uploads\/2020\/09\/Support_254472271_2200x1250px_final-1-1024x582.jpg 1024w, https:\/\/www.inray.de\/wp-content\/uploads\/2020\/09\/Support_254472271_2200x1250px_final-1-300x170.jpg 300w, https:\/\/www.inray.de\/wp-content\/uploads\/2020\/09\/Support_254472271_2200x1250px_final-1-768x436.jpg 768w, https:\/\/www.inray.de\/wp-content\/uploads\/2020\/09\/Support_254472271_2200x1250px_final-1-1536x873.jpg 1536w, https:\/\/www.inray.de\/wp-content\/uploads\/2020\/09\/Support_254472271_2200x1250px_final-1-2048x1164.jpg 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2cab7eb elementor-widget elementor-widget-spacer\" data-id=\"2cab7eb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1b84a32 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"1b84a32\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f158b0b elementor-widget elementor-widget-heading\" data-id=\"f158b0b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What to do when you get stuck?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-52bb037 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"52bb037\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-06142e8 elementor-widget elementor-widget-text-editor\" data-id=\"06142e8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>Contact our support staff<\/h3><p>Via the support hotline:\u00a0<a href=\"tel:+4948928900820\" target=\"_blank\" rel=\"noopener noreferrer\">+49 4892-89008-20<\/a>\u00a0or by email:\u00a0<a href=\"mailto:support@inray.de\" target=\"_blank\" rel=\"noopener\">support@inray.de<\/a>.<\/p><p>If the instructions for the suggested solutions are difficult to give over the phone, we offer all customers a direct exchange using TeamViewer. We can see your desktop, remotely control your computer if necessary and show you how to solve your problem step by step.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7f25d66 elementor-widget elementor-widget-text-editor\" data-id=\"7f25d66\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>How does it work?<\/h3><ul><li>You click the button to download the client and run it.<\/li><li>You tell us the ID and password (over the phone).<\/li><li>The connection is established \u2013 even across a firewall. Now we can view your desktop and fix the problem directly on your computer. Or show you how to do it.<\/li><li>You end the session. If you delete the TeamViewer client, only the log file remains. No backdoors, no changes to your system.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-inner-section elementor-element elementor-element-a8ba866 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-eae-slider=\"89922\" data-id=\"a8ba866\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-4a26ca7\" data-eae-slider=\"49649\" data-id=\"4a26ca7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div data-ha-element-link=\"{&quot;url&quot;:&quot;https:\\\/\\\/www.teamviewer.com\\\/de\\\/download\\\/windows\\\/&quot;,&quot;is_external&quot;:&quot;on&quot;,&quot;nofollow&quot;:&quot;&quot;}\" style=\"cursor: pointer\" class=\"elementor-element elementor-element-210a9f8 elementor-widget elementor-widget-image\" data-id=\"210a9f8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/download.teamviewer.com\/full\" target=\"_blank\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/www.inray.de\/wp-content\/uploads\/2020\/09\/logo-teamviewer-download.svg\" class=\"attachment-large size-large wp-image-2936\" alt=\"\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-f1ab2b6\" data-eae-slider=\"85387\" data-id=\"f1ab2b6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-d0747ff elementor-widget elementor-widget-spacer\" data-id=\"d0747ff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f472b71 elementor-widget elementor-widget-text-editor\" data-id=\"f472b71\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>How safe is this procedure?<\/h3>\nVery safe. The data is 256-bit encrypted directly between the customer and master module. Nothing is installed on your system. If you delete the customer module after maintenance has been completed, only the log file remains, in which all our actions are recorded. You can see on your screen which files we are accessing and you can interrupt the connection immediately via your TeamViewer panel. If you have any questions, please contact our support team by phone:\u00a0<a href=\"tel:+4948928900820\" target=\"_blank\" rel=\"noopener noreferrer\">04892\/89008-20<\/a>\u00a0or by email:\u00a0<a title=\"E-Mail an support@inray.de\" href=\"mailto:support@inray.de\">support@inray.de<\/a>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-top-section elementor-element elementor-element-660c9365 elementor-section-stretched elementor-section-height-min-height elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-eae-slider=\"15527\" data-id=\"660c9365\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-57a9d0a5\" data-eae-slider=\"13682\" data-id=\"57a9d0a5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4e3a3c0b elementor-widget elementor-widget-heading\" data-id=\"4e3a3c0b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Contact<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-075e1fe elementor-widget elementor-widget-global elementor-global-9143 elementor-widget-html\" data-id=\"075e1fe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>.elementor-element-075e1fe{display:none !important}<\/style>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c5ff271 elementor-widget elementor-widget-global elementor-global-9153 elementor-widget-html\" data-id=\"c5ff271\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<script charset=\"utf-8\" type=\"text\/javascript\" src=\"\/\/js-eu1.hsforms.net\/forms\/embed\/v2.js\"><\/script>\r\n<script>\r\n  hbspt.forms.create({\r\n    region: \"eu1\",\r\n    portalId: \"144174367\",\r\n    formId: \"e69357c7-fa7e-4af9-9cc9-47ffbfb838fc\"\r\n  });\r\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-inner-section elementor-element elementor-element-51f2fd37 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-eae-slider=\"22632\" data-id=\"51f2fd37\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-71bc686d\" data-eae-slider=\"3126\" data-id=\"71bc686d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Was tun, wenn&#8217;s mal klemmt? Kontaktieren Sie unseren Support Per Support-Hotline:\u00a0+49 4892-89008-20\u00a0oder per E-Mail:\u00a0support@inray.de. Wenn die L\u00f6sungsvorschl\u00e4ge telefonisch schwierig zu geben sind, bieten wir allen Kunden den direkten Austausch \u00fcber TeamViewer an: Wir schauen auf Ihren Desktop, steuern ggf. Ihren Rechner fern und zeigen Ihnen Schritt f\u00fcr Schritt, wie Sie Ihr Problem l\u00f6sen. Wie funktioniert [&hellip;]<\/p>","protected":false},"author":16,"featured_media":3295,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-11","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Haben sie technische Fragen? Unser Support ist f\u00fcr Sie da.<\/title>\n<meta name=\"description\" content=\"Kontaktieren Sie uns bei technischen Fragen \u00fcber unsere Hotline +49 4892-89008-20 oder per E-Mail support@inray.de. Wir helfen gerne.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.inray.de\/en\/wp-json\/wp\/v2\/pages\/11\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Haben sie technische Fragen? Unser Support ist f\u00fcr Sie da.\" \/>\n<meta property=\"og:description\" content=\"Kontaktieren Sie uns bei technischen Fragen \u00fcber unsere Hotline +49 4892-89008-20 oder per E-Mail support@inray.de. Wir helfen gerne.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.inray.de\/en\/support\" \/>\n<meta property=\"og:site_name\" content=\"inray Industriesoftware\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/de-de.facebook.com\/inrayGmbH\/\" \/>\n<meta property=\"article:modified_time\" content=\"2024-06-03T11:59:41+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.inray.de\/wp-content\/uploads\/2020\/09\/Support_254472271_2200x1250px_final-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2200\" \/>\n\t<meta property=\"og:image:height\" content=\"1250\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.inray.de\\\/support\",\"url\":\"https:\\\/\\\/www.inray.de\\\/support\",\"name\":\"Haben sie technische Fragen? 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