What to do when it gets stuck?
Contact our support
If the suggested solutions are difficult to give over the phone, we offer all customers the direct exchange via TeamViewer: We look at your desktop, remotely control your computer if necessary and show you step by step how to solve your problem.
How does it work?
- You use the button to download the client and run it.
- You tell us (by phone) the ID and password.
- The connection is established - even across the firewall. Now we see your desktop and can fix the problem directly on your computer. Or show you how it works.
- You end the session. If you delete the TeamViewer client only one log file remains. No backdoors, no system changes.