What to do when you get stuck?
Contact our support staff
If the instructions for the suggested solutions are difficult to give over the phone, we offer all customers a direct exchange using TeamViewer. We can see your desktop, remotely control your computer if necessary and show you how to solve your problem step by step.
How does it work?
- You click the button to download the client and run it.
- You tell us the ID and password (over the phone).
- The connection is established – even across a firewall. Now we can view your desktop and fix the problem directly on your computer. Or show you how to do it.
- You end the session. If you delete the TeamViewer client, only the log file remains. No backdoors, no changes to your system.